Refund Policy

Refund and Exchange Policy

At Fabzie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer refunds and exchanges subject to the following terms:

1. Refunds:

• We accept returns for a refund within 10 days of the original purchase date. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
• Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account after the return is processed.
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product.

2. Exchanges:

• We offer exchanges for items of equal value within 10 days of the original purchase date. The item must be undamaged, in its original condition, and in the original packaging to be eligible for an exchange.
• If you wish to exchange an item for a different product or size, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.
• Customers are responsible for return shipping costs for exchanges unless the exchange is due to a mistake on our part, such as receiving the wrong item or a defective product.

3. Return Process:

• To initiate a return or exchange, please contact our customer service team with your order number and reason for the return or exchange. We will provide you with further instructions and a return authorization if necessary.
• Please securely package the item(s) you wish to return or exchange and ship them back to us within the specified timeframe.

4. Refund Exceptions:

• Certain items are not eligible for return or exchange due to their nature as personalized or custom-made products. These items will be clearly marked as non-returnable on our website.
• Gift cards and clearance items are non-refundable and cannot be exchanged.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary, and may request photos or additional information to assist with the resolution process.

6. Contact Us:

• If you have any questions or concerns regarding our refund and exchange policy, please don't hesitate to reach out to our customer service team. We're here to help and ensure your shopping experience with Fabzie is satisfactory.

Note: This refund and exchange policy is subject to change without prior notice. Please refer to the most recent version on our website for updates.